Indianapolis Water Softener Experts

Indianapolis has some of the hardest water in the country, so it is important to consider adding a water softener to your home. The Water Quality Association classifies our water as “very hard” which means it has over 20 grains of dissolved minerals per gallon. Water hardness over 7 grains is considered hard.

Water softeners remove minerals such as calcium and magnesium and replace them with sodium or potassium which are “softer” minerals.

What are the benefits of soft water?

  • It will lessen the need for repair to water pipes. – The calcium and magnesium in hard water can build up in pipes causing a blockage which can lead to clogs.
  • Your clothes will last longer. – Clothing is expensive, and we want to get as much wear out of them as possible. Plus we want them to be comfortable. Washing your clothes in hard water can actually harm the fiber of your clothing, and they can feel rough and uncomfortable.
  • Your skin and hair will benefit. –Soft water allows your skin to be softer and your hair to be healthier by making it easier for bacteria to be washed away.
  • Your water-using appliances will last longer. –A water treatment system will protect your washing machine, dishwasher, water heater, humidifier, and refrigerator from damaging mineral build-up which will lessen the chance of equipment failure. That means less repair bills and a longer life.
  • Your water will taste better. – The minerals in hard water can cause a bad smell and taste. When you add a water softener, it removes the mineral content to produce odorless drinking water that tastes good.
  • You can save money. – While a water softener will be an investment, you can save money on utility bills because water-using appliances will operate more efficiently, using less energy. Plus, since those appliance can have a longer life with soft water, you won’t have to replace them as soon.
  • You can use less soap for washing clothes. – Soap lathers more in soft water which means that you will need less soap to wash your clothes. This can save you money in energy and the cost of soap.
  • You won’t have water spots. – Hard water leaves water spots on dishes, glasses, and utensils whether you are washing them by hand or in a dishwasher. Soft water takes care of this by lessening the minerals in the water.
  • Household cleaning time can be shortened. – Soap lathers more in soft water which means that you will need less soap for general cleaning. So, it won’t take you as long to clean because you don’t need as much “elbow grease”.
  • Your water heating system will operate more efficiently. – Soft water will lessen the mineral build up in your water heater and heating pipes which can improve the efficiency of the system. This allows for less heat loss and more energy output which can lower your energy bill up to 10%.
  • The risk of skin diseases can be decreased. – Soft water can give your skin a soft feeling, but it can also decrease skin irritations. Studies show that using a soft water systems may help you avoid some skin issues like eczema and other dry skin problems. It can also help you have clearer, more resilient skin.
  • You may recover your investment in 2 to 4 years. – Since soft water can lead to more efficient appliances, less soap usage, and less need for appliance repairs and replacement, you can save enough money over 2 to 4 years to recover your investment in the water softener.

85% of the country has hard water according to HomeWater 101, and Indianapolis has some of the hardest water in the country.

What is hard water?

Water hardness is the amount of dissolved calcium and magnesium in the water — hard water is high in both calcium and magnesium. The reason you can feel the difference on your skin is because soap reacts with the calcium to form soap scum. This results in the need for more soap or detergent to get things clean. And that’s where the term “hardness” came from… it’s hard to wash in.

The calcium and magnesium in hard water cause problems in your home such as:

  • Glasses and dishes remain white filmed and spotted even after cleaning.
  • Clothes can look gray and dingy because of reduced “sudsing” action.
  • Clothes don’t last as long because of the harsh minerals in hard water.
  • Clothes can feel stiff or harsh.
  • The taste of tea and coffee can be affected by hard water.
  • Clogged pipes and reduced water flow can be caused by hard water.
  • Film and scale can accumulate on tile and bath/kitchen fixtures.
  • Your skin can feel dry from an invisible soapy film left on it.
  • Your hair can look dull and limp from excess filmy shampoo residue.
  • The life of your water heater can be shortened by deposits of scale.
  • Utility bills can increase due to accumulated scale in the water heater because scale is a poor conductor of heat which increases the energy needed to heat water.

Do you have any of the above signs of hard water? Our water quality expert can visit your home and analyze your water for only $17. Hard water is only one of the things that the water quality analysis can reveal.

Call us… Night or Day! (317) 660-4919.


Client Reviews

Last year was a tough year as my son passed away. Two weeks later my water heater began leaking ruining the kitchen floor and bedroom closet. If that wasn't bad enough, our AC stopped working at the same time. Mr. Plumber was at my house until after midnight on a Sunday night to make sure we had hot water. Oh yes, Williams was on site and repaired my AC. It truly was a fragile time and the professionalism along with the compassion from both Mr. Plumber and Williams Comfort Air employees has created a life long client to my plumbing and HVAC needs.

Jack N.

“Your service technician, Jason Lee, installed a Rinnai tankless water heater and Easy Water 2000 system at our home on 3-30-09. We want you to know what an outstanding job Jason and his crew did for us! Our old water heater died on Saturday, 3-28-09. We spoke with Jason on the phone that day after calling your emergency service. Jason was not able to come out to our home that day, but he took the time to discuss our needs and explain the Rinnai system to us. He also directed us to the Rinnai web site to further research this option. When Jason came out to our home on 3-30-09, he again took the time to explain the Rinnai options as well as the Easy Water 2000 system and benefits. Once we made our decision, Jason assembled his crew and immediately got to work. The entire crew was courteous and efficient. Most impressive was Jason’s willingness to miss an evening class that he is taking to finish our job! Having been without hot water for two days, this gesture of dedication was greatly appreciated by our family! We are extremely happy with the products that Jason recommended and installed and the experience with Metzler’s Mr. Plumber was exceptional at all levels. We will be happy to recommend your service to all our friends and neighbors.”

Jeffery and Elizabeth E.

“It was my good fortune to have Carl as the installer of my sump pump this past June. He was on time, polite, and willing to talk to my son in Chicago about the installation. My husband of 37 years had recently died, and I was not versed on sump pumps or their installation. My son wanted to be sure the installer was the right kind of guy to be dealing with his grieving mother. Carl explained things not only to me, but also to my son to both of our satisfactions! I was so impressed with his professional appearance and attitude that I was not alarmed by the fact that a “stranger” was spending the day in and out of my house! I immediately recommended Williams Comfort Air and Carl in particular to friends who were in need of plumbing services, too. The whole process was pleasant and I’m still pleased with my sump pump. Then on one of the hottest days of the summer (July) Frank and Ryan were directed to take out my 32 year old furnace and install a new one. Having already used Williams Comfort Air for my sump pump installation, I expected a certain quality in the workers and their workmanship. Frank and Ryan did not disappoint me! They worked hard all day, had lunch with me, and continued working the rest of the 95 degree day! Once again, I felt comfortable with the two of them in my home. They were respectful and thorough with all that they did. I did recommend the company to my pastor and his wife because I felt that they would get good service from a reputable company and professional service from the guys in charge of the installation. Frank and Ryan even came back another day to show me (again) how to program the thermostat! Part of the “comfort” of Williams Comfort Air is being comfortable with the company and it employees. Both my experiences with them have proven to me and my son that they adhere to the highest standards.”

Becky A.

The below is a Facebook posting from Mardi. All of you exemplify A Winning Team! “I had a water pipe give way in my older home on a Sunday morning, so I shut off all the water to the house. Williams Comfort Air does all of my heating and air and was coming on Monday morning for my bi-annual service. I knew they did plumbing too as Mr. Plumber, so I waited to talk to my technician, Allen. He handled the whole thing. He called it in for me, explained the gravity of the situation and got me help within a couple of hours. Thank you Allen! Because my home is on a slab and the old corroded pipe could not be fixed as it was, my sandstone floor would have had to be jackhammered up and I didn’t want that. Supervisor Mike and I looked at all of the options and also looked at all exposed pipe in the house. It was all showing signs of leakage in several places and heavy corrosion, so I opted for having the entire house re-plumbed overhead. I also chose to replace everything that processes water in my house. I got hot-water-on-demand, a rust filtration system (rusty well water), a new water softener, new R.O., a new comfort height toilet and had some inconvenient piping rerouted to the gas dryer and to the outside hose bib. As you can imagine, this was a major expense and it took three and a half days, plus extra evening hours, because the guys really cared that I have water as soon as possible. It was done so well that I was thrilled. My house is safe now and my water is right for the first time in 20 years. I didn’t feel bad at all about the expense. I had three or four big Williams vehicles in my driveway every day and three to five Williams technicians every day and every one of them was so highly skilled that I was constantly impressed and in awe of their skill. Not only were they top-notch at their jobs, but they were fun to have here and I actually missed them when the job was done. We all hugged when the job was over. Thank you Mike, Jared, Bob, Brandon, Jeff, John and Dan. Thank you, thank you, thank you! You made me very, very happy, but I know that you know that.”


"They replaced the entire sewer line from the house to the street using a technique called “pipe bursting” where they pull a new line through the old line. We used a coupon where for $93 they freed up a clog in our old line and put a camera down the line to figure out what the problem was... I like that they didn’t have to dig up my yard for this particular technique..."

Allen P.